FAQ

We answer your questions. You are also welcome to by email if your question does not occur.

FAQ - Frequently asked questions

Here you will find answers to the most important questions about our flood protection systems, shipping, payment and application. If you cannot find an answer, you can reach us at any time by e-mail or by telephone on +43 (0) 2756 / 28 71 71.

General questions

Yes, our mobile water barriers can be stacked if required to create a higher protective barrier. Please follow the installation instructions in the manual.

Yes, the protective systems are robust and designed for repeated use. After use, they should be cleaned, dried and stored in a dry place.

The hoses are very light and easy to use. Depending on their size, they weigh between 0.5 and 3 kg when empty.

The hoses are filled with water on site. The weight of the water ensures stability and sealing against the ingress of flood water.

Yes, our mobile flood protection systems are TÜV-certified and meet the highest safety standards.

Our products are 100% Made in Austria and Germany and stand for the highest quality.

Our systems are suitable for doors, windows, garages, light wells, indoor and outdoor areas - for private households as well as for businesses and communities.

We offer water protection hoses, water protection cushions, aluminum dam bar systems, sandbags, backwater flaps, pumps, flood kits, floodgates, manhole covers and flood protection fences.

Yes, many of our systems - e.g. stop logs or flood kits - can be made to measure.

Our systems are already in use by thousands of private customers, local authorities and emergency services. We have delivered over 20,000 orders throughout Europe.

shipping

Yes, we supply our flood protection systems throughout Germany.

Yes, we also deliver to customers in Switzerland. Please note that additional shipping costs and customs duties may apply.

Within Austria and Germany, the delivery time is usually 2-5 working days. Custom-made products can take up to 4 weeks.

We ship with GLS, Post, UPS and DHL.

Yes, capacities are quickly exhausted, especially during heavy rain or flood warnings. We recommend ordering in good time.

Payment

You can pay by Klarna, Visa, Mastercard or PayPal.

Yes, we also offer purchase on account via Klarna.

Application & safety

After use, the hoses should be emptied, cleaned and stored in a dry place. This ensures they have a long shelf life and are immediately ready for use again.

Yes, our systems are suitable for both indoor areas (cellars, garages, doors) and outdoor areas.

Yes, our systems are suitable for private households as well as for companies and public institutions.

Our hoses activate quickly, have an extremely high suction capacity and are robust enough for many applications.

Yes, many products are designed for easy self-assembly. We will be happy to advise you if required.

Warranty, returns & service

Yes, we offer a 14-day money-back guarantee - no questions asked.

You can return your order within 30 days. Please note that customized products, special orders or products that have already been used cannot be returned.

Yes, we offer spare parts and maintenance services for many of our systems.